Smarter calling software, built for modern support teams.
Connect to your Helpdesk or CRM, increase first call resolution, reduce call abandonment, and improve customer satisfaction with the cloud-based phone system designed for customer-centric teams.
No credit card required. Cancel anytime
Happier Customers. Better Retention Rates.
Designed from the ground up for modern support teams
Remote ready workforce
Operate your call center from anywhere — central office, different locations or remotely.
With iCallBlazer’s call center software, manage your team, phone numbers and settings from anywhere. Work from anywhere in the world, on any device using our web and mobile apps or access iCallBlazer through your browser.
Resolve queries faster
Reduce call abandonment and wait time by up to 60%.
Seamlessly route each caller to the right agent every time in the shortest possible time with call queuing and callback, ring groups, skill-based routing, VIP and preferred agent routing.
Save hours each week with auto-sync
No more juggling between applications.
Automate manual tasks and save hours each week by automatically logging call info. Your agents call, text messages, recordings, and voicemails are automatically saved in your CRM or Helpdesk software.
Make training new agents a breeze
Your new agents learn from your best agents. Use the call recordings of your top performers as on-demand training for your new agents.
Moreover, with Live Call Monitoring and Whispering, you can listen in on any of your agent calls and secretly speak to your agents while they are on a live call
Solve queries in a flash
iCallBlazer is integrated with your ticketing system.
Agents can access a customer’s conversation history, make and receive calls and text messages, and create tickets within one platform – resulting in speedy customer service.
Get the full picture
Monitor the performance of your entire team or individual agent in one place.
See all call activities – average handle time, wait time, numbers of calls made, missed call rate, minutes spent talking to prospects or customers and more.
Global customer support via WhatsApp
Customers engage with companies in the medium they are most comfortable with and use every day.
WhatsApp Support lets your customer reach out to you instantly instead of searching for available support options. Easily monitor your WhatsApp Business conversations in a Shared Inbox. Send and receive images, videos, audios, documents and location pins, to provide a stellar support experience.
Collaborate and tackle issues, together
Everyone needs a hand, at times.
Privately brief agents before they transfer a call and loop in the right agents from any team for a conference call. Moreover, you can collaborate on calls through a shared inbox, apply tags or comments, and assign call follow-ups to specific teammates.
Increase engagement with SMS/MMS messaging
Send, receive, and manage SMS/MMS text messages to customers for easy and personalized conversations. Send text messages for order confirmations, service updates, survey and review requests, promotions and more.
Use the SMS broadcasting feature to communicate/ send messages to all your customers or a subset. Handle the replies manually or set up automated responses.
Switching is easy
Tired of the bugs, dropped calls and terrible sound quality of your current phone system? We migrate your phone numbers, team, and data within a few days — without any service interruption!
Find out why customers from other providers are switching to iCallBlazer every day!
Book my demoIntegrate iCallBlazer with your work tools
Automate processes, eliminate manual entry, and track calls with ease.
Get talking in minutes
Have your new cloud-based phone system up and running in 4 simple steps.
Pick your number
Get a new number in 100+ countries, or transfer yours over.
Invite your team
Assign a phone number to each team or individual members
Start calling & texting
Make and receive calls and SMS via web, desktop or mobile apps.
Integrate your tools
Connect your favorite CRM, ATS Helpdesk and 100+ other apps.
Solve queries smarter and faster
Interactive voice response (IVR)
Route your callers to the right agent or department that best meet their needs, every single time.
Call monitoring
View calls your teams are on, listen in, and offer advice to your agents without disrupting the flow of the conversation.
Real-time service level monitoring
Manage your call center and ensure your SLAs are being met organized by queue, agent, client, or department.
Missed call detection
Build a better call journey analyzing and understanding abandoned calls. Missed Call Detection displays which of your missed calls were and were not resolved by your agents.
Post Call/CSAT Surveys
Collect feedback as soon as the agent ends the call. Ask your customers to rate their experience with a 1-5 score as well as an explanation in their own words that is transcribed for easy access.
After call work
Provide buffer time after each call and allow your agents to complete all follow-up tasks after a call has ended – updating call notes, sending email, updating information in CRM and more.
Call routing
Seamlessly route inbound calls to the best-suited agent or department based on preset conditions.
SMS/MMS messaging
Send order confirmations, service update, surveys, promotions and review requests straight to their pockets. Select the contacts, write text message, schedule a time and hit the send button.
Call whispering
Listen to ongoing calls and discreetly speak to your agent without the customer listening.
Automated ticket creation
iCallBlazer integration lets you automatically convert every missed call and voicemail to a ticket so that you never miss out on any calls or voicemails.
Call recording
Train your new agents in days, not weeks, with recordings of your top-performing agents. Recordings are automatically saved to your Helpdesk & CRM.
Warm transfer
Quickly brief your teammate about the customer’s issue before transferring a call – they’ll be equipped to handle the customer or prospect’s needs better.
Real-time dashboards
Monitor the key metrics through a live dashboard — average wait time, average handle time, missed call rate and hold times updated in real-time.
Call tags
Tag calls to know what type of call it is. Classify your calls with custom tags for smooth follow-ups.
Great Voice quality and no more dropped calls!
Sales manager at FocalPoint
Works great with Zendesk.
Bob Montanye, Call Center Manager at RDC Properties
Integrated with HubSpot in seconds
Lisa Martins, Sales Manager at LGBTQ Careers
Tight Bullhorn Integration
Nick Vyas, Recruitment Manager at ExpertHiring
The cloud-based phone system you can trust
Since
1992
100,000+
businesses served
14+ billion
calls made
1+ billion
texts sent
100+
integrations
TRY iCALLBLAZER FREE FOR 14 DAYS
You’re less than 2 minutes away from more productive calls
- Streamline your call workflow
- Search call transcripts to find keywords fast
- Integrate with 100+ tools and apps
- Get more calls answered with verification
- Boost outreach with SMS & MMS messaging
- Track live calls with Smart Call Monitoring™
- Unlimited call capacity
No credit card required. Cancel anytime
